Terms & Conditions
Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions. Once you have ticked the terms and conditions box as part of the booking process, it is deemed that you have read, accepted and understood the terms and conditions for the booking.
MINIMUM GROUP NUMBER
The escorted tours are subject to a minimum number of participants as determined by us. If the minimum number of participants is not reached, the tour will be cancelled with all monies refunded.
CHANGES TO THE ITINERARY
Every effort has been made to ensure accuracy. If we are forced to change your booking or part of it for reasons beyond our control prior to or during actual travel, we bear no responsibility for this and reserve the right to vary your holiday itinerary and give your prompt notice thereof.
We make travel insurance a must when you travel with us. It is one of the most important components of your travel budget as it can save your thousands of dollars, particularly if you get sick or injured when you are away.
Exclusion from Tour
You may be excluded from any tour at our discretion if you fail to comply with our reasonable instructions whilst on tour or if you interfere with other client’s enjoyment of the tour and you will be responsible for all costs associated with your tour being ceased.
DEPOSIT AND BALANCE OF PAYMENT
A refundable deposit (within 60 days of booking but not 90 days before departure) of $1000 will be payable at the time of confirmation. You are required to fill out the tour registration form which is to be sent to our office together with the deposit for the tour within 7 days of receiving our confirmation. Full payment is required either 90 days before the departure date. Failure to pay the full amount by the due date may result in a late payment fee or cancellation fee.
Deposits and Final Payments
25% deposit within 10 days of booking
35% deposit within 120 days prior to departure
Final Payment 90 days prior to departure
All cancellations must be made in writing to the GFT and will be subject to the following cancellation charges from the date the written cancellation is received.
The deposit once received is only refundable 60 days after initial booking form is received, after 60 days your deposit becomes not -refundable under any circumstances, unless the tour departure is cancelled by the GFT. Cancellations received within 90 days of departure will incur a loss of 100% of total tour cost. However, this could be recoverable through your travel insurance.
LATE BOOKING AND AMENDMENT FEES
Bookings made within 90 days of departure will only be accepted if full payment is made at the time of confirmation.
It is a condition of joining all the GFT experiences that participants take out full comprehensive travel insurance. Your insurance policy details will need to be provided to us prior to departure, failure to do so will mean exclusion from the trip.
Ability to Travel
A minimum level of fitness is required to be able to participate on a GFT getaways. As a minimum you will need to be able to walk 2km to 6km on even ground, carry your own luggage and walk up occasionally few hilly streets (example in San Francisco). We rely on the information you provide on our ‘Fit to Travel’ form completed as part of your booking application. You acknowledge that there are no other medical issues (both physical/mental) that GFT needs to be aware of when making your travel arrangements. GFT will not be liable for any damage, injury death or loss of any kind arising from your failure to disclose relevant medical information. GFT reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of the tour and who may require services and facilities that GFT cannot guarantee will be available.
The tour price does not include alcoholic and non-alcoholic beverages with meals unless specified, and any meals and sightseeing tours not specified. It is your responsibility to ensure settlement of any charges made by a hotel or provider of any service, for extra services ordered directly by you such as room service, mini bar, laundry, post, telephone charges, items of a personal nature or tips (hotels require validation of a credit card upon check in). Visa (if applicable), travel insurance and excess baggage fees are not included in our prices.
Please ensure that you read the Travel Itinerary for each city inclusion outlined on the relevant pages.
Tour prices quoted are in Australian dollars.
PASSPORTS AND VISAS
It is your responsibility to ensure that your passport is current. All international passengers require a current passport with at least 6 months validity. Passport and visa requirements are not our responsibility. We are not liable for any loss or expense due to a passenger's failure to have a valid passport or visa. We will advise procedures for obtaining a visa (if applicable) and provide assistance if required. For security reasons, airlines require your name exactly as it appears in your passport. It remains your responsibility to advise these details. If you do not provide the correct information and we have to re-issue airline tickets or other documentation, we will be compelled to pass on any additional costs to participants requiring document re-issue.
If you are travelling alone and wish to share a room, we will endeavour to match you with another single participant. We accept no responsibility for the suitability of the rooming partner. If at any time during the tour you consider the rooming partner to be unsuitable, we will arrange single accommodation (if available) the additional cost of which will be borne by you. If we are unable to find a rooming partner prior to departure, you will be required to pay the applicable single supplement to undertake the tour.
No refund will be given for any pre-booked accommodation, coach tours or other pre-booked services or other travel which is not utilised. Participants who do not conform to the itinerary will not be entitled to refunds for any parts of the tour missed and no variations are allowed. No allowances or refunds will be made for lost or unused attraction tickets or tours.
Whilst every effort is made to ensure hotel accommodation is on a twin share basis with private facilities, no responsibilities are accepted should the hotels change rooming arrangements. If by choice or circumstance a single room is required, the single supplement will apply. Requests for smoking /non-smoking rooms will be passed onto hotels but cannot be guaranteed. In heritage hotels, room size and layout can vary from room to room. You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation.
Normally porterage for 1 suitcase per person on tour is included in the tour price. If we fly Qantas then the baggage allowance may increase to 2x 23 kilograms per person in economy depending on the destination; We recommend no more than 1 suitcase (preferably with wheels) plus a large handbag per person (you can always shop locally for anything you need!). Excess baggage fees for international and any domestic flights will be your responsibility.
To increase your safety there are new rules for taking liquids, aerosols and gels on flights into and out of Australia. These new rules are needed to protect you from the threat of liquid explosives. Please ensure you read the Security Guide for Carry-on Baggage at International Airports.
All participants warrant that they have the physical capacity to participate fully in the tour without any assistance from the tour escort or other participants. Any important health, disability (physical or mental) issues must be made known to us verbally and written on the booking form. We reserve the right to ask for a doctor's clearance if necessary. You are advised to check your travel insurance policy to make sure these issues are covered. The GFT reserves the right to decline any person as a tour participant if it believes that it is not possible to guarantee the welfare of that person during the tour. A booking may be refused or cancelled after payment. It also reserves the right to remove from the tour any person whose conduct is deemed incompatible with the interests of the other passengers. In such event, The GFT and the tour escort are not liable for any direct or indirect costs, losses or expenses incurred by the participant.
You agree that we may take photographs and films of you while on this tour and that those may be added to our brochures and advertising without any further consent from you.
You are requested to familiarise yourself with any health requirements specific to the countries being visited. It is highly recommended that you get advice from a medical practitioner. You also need physical fitness as you will be required to walk 3 to 6 km a day.
We recommend that you review information issued by the Australian Department of Foreign Affairs and Trade by calling 1300 555 135 or by visiting their website at www.smarttraveller.gov.au
The GFT acts as co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. These services are not provided by the GFT but by airlines, hoteliers, transportation companies and other service providers which are not under its control. While we take all reasonable care to select such service providers, The GFT, its tour escort and associated agents accept no responsibility whether in negligence or contract for any accident, injury, death, sickness, damage, loss, cancellation, delay, failure to deliver or partial or inadequate delivery of services, disappointed expectation, additional expenses or other unforeseen events caused in connection with those service providers, their employees, agents, servants or representatives. All coupons, vouchers, receipts and tickets issued by the airlines, hoteliers and transportation companies and other service providers are issued subject to the terms and conditions of liability contained in those documents, which may limit or exclude liability for death, personal injury, delay, and loss of or damage to baggage and are subject to the laws of the country where the services are provided. We do not accept any liability caused directly or indirectly by force majeure or other events beyond our control, including but without limitation to war or threat of war, acts of government, acts of terrorism, fire, strikes, civil disturbances, quarantines, floods, weather conditions, natural disasters, incidents at sea, accidents or failure of machinery or equipment, theft, or other disturbances of any kind which cancel, interfere with, or add cost to the services requested.
We make every effort to ensure all information displayed in our brochures/itinerary is accurate; however, as considerable information is accessed from our accommodation partners, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change information displayed in our brochure (including these terms and conditions) at any time without
notice to you.
While on tour there may be instances where you may wish to join the tour escort for activities in free time outside the tour programme which may involve catching taxis or using public transport to shopping/dinner locations or other destinations chosen at the time. The tour escort and the GFT will not be liable for any accident, injury, death, property damage or loss in relation to such activities. By signing the booking form, you agree to take part at your own risk. This waiver also covers participation in any "optional tours".
If you have any complaint about your trip, you must make it known at the earliest opportunity to the tour escort or national tour guide who will endeavour to resolve the issue at the time. If at the end of the trip you feel your complaint has not been properly dealt with, you must notify the GFT in writing within 30 days of the end of your trip.
LAW OF CONTRACT
This contract is governed in all respects by the law of the State of New South Wales and any legal action arising under the contract shall be litigated only in the appropriate court having jurisdiction in that state.
The Booking Conditions detailed herein contain the entire contract between you and the GFT. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
Your contract is with us as the tour operating business. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.
We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim or any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having the benefit of all these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage.